Cancellation & Refund Policy

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At GUNAVATHI MASILAMANI, customer satisfaction is our priority. We strive to provide quality products and services while maintaining a fair and transparent cancellation and refund process.

Please read our policy carefully before making a purchase.

Order Cancellation

Customers may request an order cancellation within 7 days of placing the order.

However, cancellation requests may not be accepted if:

The order has already been processed.
The order has been dispatched or shipped.
The order has been communicated to our vendors or fulfillment partners for processing.

Approved cancellations will be processed according to our refund policy.

Non-Cancellable Products

Cancellation requests are generally not accepted for:

Perishable goods
Customized or personalized products
Digital products (where applicable)
Products that have already been delivered or accessed

If a product is received in damaged or defective condition, customers may be eligible for a replacement or refund after verification.

Damaged or Defective Products

If you receive a damaged or defective product, please contact our Customer Support Team within 7 days of receiving the order.

To help us process your request quickly, please provide:

Order Number
Product photographs
Description of the issue

After verification, we will determine whether the product qualifies for a replacement or refund.

Incorrect Product Received

If the product you receive differs significantly from what was displayed on our website or does not meet your expectations due to an error on our part, please notify us within 7 days of delivery.

Our Customer Support Team will review your request and provide an appropriate resolution, which may include:

Replacement
Exchange
Refund (where applicable)

Manufacturer Warranty

For products covered by a manufacturer’s warranty, customers are requested to contact the respective manufacturer or authorized service center directly for warranty-related claims.

Warranty claims are subject to the manufacturer’s terms and conditions.

Refund Policy

Once your refund request has been reviewed and approved by GUNAVATHI MASILAMANI, the refund will be processed to the original payment method.

Refund processing time: 3–5 business days

Please note that depending on your bank or payment provider, it may take additional time for the refunded amount to reflect in your account.

Contact Us

If you have any questions regarding cancellations, returns, or refunds, please contact us.

GUNAVATHI MASILAMANI

📍 310/P21 – NS Nagar
(Opp. to Vetrillai Madam)
Vaithiyanathapuram, Vadagarai
Periyakulam, Theni
Tamil Nadu – 625601

📧 Email: connect@gvznewgen.com

Disclaimer

This Cancellation & Refund Policy applies to purchases made through the GUNAVATHI MASILAMANI website. The policy may be updated from time to time without prior notice. Customers are encouraged to review this page periodically for the latest information.